Company : XL Dynamics
Location : Mumbai
Job Role : IT Help Desk
Experience : 2 - 5 yrs
Qualification : B.E/M.Tech
Last Date : ASAP
About Company :XL Dynamics India Pvt. Ltd. was established in 2002 and incorporated in 2005, with its wholly owned office located in Navi Mumbai. We are a privately held corporation providing IT, audit and quality control outsourcing solutions to a defined clientele in the US mortgage industry.
Job Description :
1. Providing technical and diagnostic support for all hardware/software problems.
2. Maintaining overall ownership of user’s issue & service ensuring resolution within agreed service levels.
3. Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user’s desktop.
4. Managing service requests, software installations, new computer setups, upgrades, etc.
5. Supporting the following technologies: Microsoft Office 2007 products Word, Excel, Access, Internet Explorer, Windows 7/8, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
6. Troubleshooting network related issues.
7. Troubleshooting login and domain related issues.
8. Troubleshooting operating system and general software related issues.
9. Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Education: B.E / M.Tech in Computers/Electronics/Telecommunication will be preferred.
Experience: 2 - 5 Years.
1. Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
2. Should have experience in TCP/IP and general networking.
3. MCSE & CCNA certification will be preferred.
4. Knowledge of multiple desktop programs, configuration and debugging techniques.
5. Ability to exercise judgement within procedures and practices to determine appropriate action.
6. Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
7. Must be self-managed, responsive and dedicated to customer support.
8. Ability to work independently and in a team environment.