Company : Etech Global

Location : Gandhinagar

Job Role : Technical Support Analyst

Experience : 1+ yrs

Qualification : Any Graduate

Last Date : ASAP

About Company :

Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over 17 years, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

Job Description :

1. Delight customers by providing timely, expert advice

2. Resolve technical support inquiries with speed and precision

3. Use written and verbal communication to help educate customers on the Client platform

4. Share knowledge through the creation of support articles

5. Identify technical gaps and escalate cases to other parts of the organization.

Candidate Profile:

Experience: Minimum of 1+ year(s) of experience in a customer-focused, support environment.

Key Skills:

1. Customer focus

2. Nimble learning

3. Tech savvy

4. Action oriented

5. Collaborates

6. Resourcefulness

7. Decision quality

8. Drives for results

Required Skills:

1. Excellent verbal and written communication skills

2. Ability to learn on the fly and make decisions quickly

3. Ability to work a flexible schedule including nights and weekends; work hours will be based on business needs

4. Ability to partner with cross-functional teams

5. Experience with JavaScript, HTML, and XML a plus

6. Experience with Medallia and Service Cloud knowledge a plus

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