Company : Radix

Location : Ahmedabad

Job Role : Support Executive - PHP

Experience : 1 - 3 yrs

Qualification : Any Graduate

Last Date : ASAP

About Company :

Radix is a clique of multitalented and vibrant people in quest of opportunities to deliver quality outsourcing services. We make no fuss about vision or mission. We just follow the simple rule of "identify the need and persevere to meet it".

Job Description :

1. Able to take direct client calls in English

2. Able to differentiate technical and non-technical clients as well as respond accordingly

3. To ensure customer service follow-up methods and procedures are complete and meet time standards

4. To maintain a fair level of customer service for all support queries and adhere to all service management principles

5. To take ownership of user problems and be pro-active when dealing with user issues

6. Respond to enquiries from clients and help them resolve problems

7. To refer unresolved customer grievances to designated departments for further investigation to the established escalation channel.

Candidate Profile :

Qualification: Any Graduate

Experience: 1 to 3 Years

Skills: Customer Support, PHP

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Source: radixweb.com