Company : DELL
Location : Bangalore
Job Role : Software Engineer
Experience : Freshers
Qualification : Any Graduate
Last Date : ASAP
About Company :Dell empowers countries, communities, customers, and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world.
Job Description :
1. Engineer responsible for Escalation and Sustenance engineering of DellEMC Cloud Tiering products
2. Good debugging skills to narrow down issues to its root cause.
3. Interact and communicate regularly and effectively with globally wide Customer base and Tech Support teams.
4. Able to setup complex build environments and replicate customer scenarios.
5. Take ownership of features and handle Customer Escalations on the same, Handling Critical Situations at Customer Sites on Product issues.
6. Provide a RCA or review an RCA to ensure accuracy, completeness, while anticipating and diffusing potential questions.
1. Solid Concepts in Operating Systems and Data Structures
2. Comfortable working with Linux based platforms.
3. UNIX shell/Perl/Python/PHP scripting,
4. Domain expertise on NAS/SAN products preferred
5. VMware VSphere knowledge advantage
6. Strong knowledge of network and technical experience with TCP/IP or SAN networking and ability to diagnose network traces a plus.